The Trusted Platform Module or TPM is a Microsoft Office security measure that authenticates your consideration.

If you’re having trouble using Microsoft Word, Excel, PowerPoint, Outlook, or any other important MS applications, then you might face trouble. These are all crucial for accounting, presentations, managing emails, and serving a lot more important functions.

There is no need to worry; our guide to fixing the error has covered you all. ..

How to Fix the “Your computer’s trusted platform module has malfunctioned” Error? 

If you’re having trouble fixing your computer’s trusted platform module, it may be because something went wrong. But don’t worry, there are steps you can take to fix the issue.

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Perform a Clean Boot 

If you are experiencing problems with your computer, the first step is to determine if it is caused by third-party software. Often, third-party software can interfere with the Windows operating system and cause problems. ..

  1. Boot your computer by pressing the power button and then holding down the F5 key.
  2. Type “cmd” into the command prompt and press enter.
  3. Type “shutdown” into the command prompt and press enter.
  4. Type “reboot” into the command prompt and press enter.

In the System Configuration window, click on the Services tab. On the Services tab, click on the checkbox next to Microsoft services. Click on Disable all. You will be prompted to proceed with your action, press the Enter key to proceed further. After 3-5 seconds, reboot your PC.

If you cannot decipher any error and everything seems fine, your computer is not infected and there is no need to worry. Proceed to uninstall the app that you installed recently and perform a clean boot on your Windows OS.

Modify the TPM 2.0 Driver

  1. Use a computer that is not infected with the malware.
  2. Use a different computer to test the driver on.
  3. Use a different TPM card.
  4. Try using another TPM card or device.

Method 1: Update the TPM 2.0 Driver

  1. Open the Start screen and type “tpm” in the search bar.
  2. When the TPM 2.0 driver window opens, click on the Update button to update your driver.
  3. Follow the prompts to update your TPM 2.0 driver and then close the window.

To start the device manager, use the Win+R keys together. You will see a text box; type devmgmt.msc in it, and hit the Enter key that will open the device manager. In the device manager, go to Security Devices and maximize the menu. Right Click on TPM 2.0 and choose the Update Driver option. You will get an update prompt box; click on the “Search automatically for Drivers” option. The TPM 2.0 driver’s latest version will be downloaded and installed automatically. Restart your PC.

If updating the TPM 2.0 Driver didn’t work, you can uninstall it. You don’t need to worry, as Windows will reinstall the TPM 2.0 when you reboot your device. ..

Method 2: Uninstall the TPM 2.0 Driver

  1. Open Device Manager
  2. Right-click on the TPM 2.0 device and select Uninstall
  3. Click Yes to confirm the uninstallation ..

In the text box, input “devmgmt.msc” and hit the Enter key that will open your Device Manager.After the device manager opens, scroll down to select Security Devices.Navigate to Trusted Platform Module 2.0, right-click on it, a pop-up box will open, and select the Uninstall option.You will be prompted to confirm your action, so select the Uninstall option to proceed with your action.Reboot your PC.

Method 3: Clear Your Trusted Platform Module

To clear the TPM, follow these steps: -Back up any data that’s crucial to you. -If you’re experiencing an issue with your computer, clear the TPM to eliminate any possible causes. ..

To launch the Start Menu, go to Settings and locate Update and Security. Underneath, navigate to Windows Security. In it,  go to Device Security and select Security Processor details. Further, navigate to the Security Processor troubleshooting option. You will get an option in the next window to click and thus clear your Trusted Platform Module. ..

Disable the Modern Authentication 

If you are having trouble using Microsoft Office because of a trusted platform module (TPM) malfunction, there is a solution for you. You need to modify some Windows Registry Editor entries to find a fix. ..

  1. Follow the steps given below to do the same:
  2. Follow the steps given below to do the same:
  3. Follow the steps given below to do the same:

To disable the Active Directory authentication feature in Microsoft Office 2016, open the Run application and type “regedit” into the search box. Navigate to HKEY_CURRENT_USER\SOFTWARE\Microsoft\Office\16.0\Common\Identity and right-click on the empty space in Windows. Select New from the menu that appears, and then select DWORD (32-bit) Value from the New window that opens. Rename the entry as EnableADAL and set its value to 0. Exit Registry Editor and restart your PC. ..

Delete the Ngc Folder

To fix the Trusted Platform Module issue, delete the Ngc folder from the C drive. However, ownership is required to access or delete its components. ..

  1. Choose a company to provide the services
  2. Choose the right service
  3. Implement the service

In C:\Windows\ServiceProfiles\LocalService\AppData\Local\Microsoft.Here, you will find the Ngc folder; right-click on it to open the drop-down menu and select Properties. Navigate to its Security tab and choose the “Advanced” option. Go to Owner and open the “Change” option to change ownership. You will get an input text for changing ownership in the box; input your existing username. Click on the “Check names” option And press the Enter key. You will further get a Replace owner on the sub containers and objects checkbox and check it.Press the Enter key, double-click on it to open the Ngc folder, and then delete all its stuff. Restart your computer

Remove the Application Credentials From the Credential Manager

However, if you are faced with an issue while using an unprotected app like Microsoft Outlook or Microsoft Office, then it’s a fix for you to remove the app credential from the credential manager. This will help you access the apps without any issues.

  1. Log in to your account and click on the “My Account” link at the top of the page.
  2. In the “Account Settings” section, click on the “Password Protection” tab.
  3. In the “Password Protection Settings” section, enter in a new password for your account.
  4. Click on the “Create New Password” button to create a new password and save your changes.
  5. Click on the “Sign In” button at the bottom of the page to log in to your account and change your password.

Press the Windows key to launch the Start Menu.In its search bar, input Credential Manager.Click on the first search results you get.Navigate to Generic Credentials.Choose every MS Office credential and click on the arrow on its right that will expand it.Next to the Edit option, click on the Remove option.Afterward, Reboot your device to check it.Now, log in through a New Local User Account and type in “Credential Manager” into the Local Security Settings window (located in your taskbar).

Microsoft Team “your computer Trusted Platform Module has malfunctioned”?

If your Microsoft Team’s TPM has malfunctioned, then follow these steps to Remove the Application Credentials From Credential Manager and then use it with a new Local User Account. Another quick fix is to reinstall the application software.

How to Fix Error Message C0090030 for Trusted Platform Module?

To fix the error message C0090030 for your Trusted Platform Module, follow these steps:

  1. Clear the TPM 2.0.
  2. Reboot your computer.
  3. Check if the error message is still present and if not, try to fix it by following these steps:
  4. If the error message is still present, then you may need to replace your Trusted Platform Module or your computer might not be able to work properly without it.

Error code 80090016, Office failed to work after replacing the mainboard of the laptop; why?

After replacing the laptop’s mainboard, you may encounter an error message that MS Office cannot authenticate with your new Mainboard. Here, it is recommended to seek help from a technician to resolve the issue.

Conclusion

If you are having trouble accessing your Microsoft Windows apps, try creating a new user account to log in to them. This will fix the “your computer’s trusted platform module has malfunctioned” error. If you have any questions, please let us know in the Comments section below. ..